TDS has announced the appointment of Kate Smith to the role of Chief Operating Officer, a new post for the organisation.


Based at TDS’ Hemel Hempstead head office, Kate will focus on member support and digital innovation. She will work alongside TDS CEO Steve Harriott who has led the company for over seven years.

Now in post, Kate joins TDS from Southern Housing Group where she was Group Corporate Services Director, responsible for company secretariat & legal services, IT, HR and communications.

Steve Harriott, TDS CEO, said: “Kate’s experience of digital transformation and delivery of excellent customer service in the housing sector makes her a great addition to our team and will further improve the service we offer our members.

“Her skills will be of utmost importance as we continue to expand our business. She will be involved in overseeing customer service teams and leading our digital innovation team, bringing a fresh perspective on how we can improve our services. Developing and improving our online offering is a key target for us, and Kate’s appointment will help us deliver on that goal.”

The Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; we offer both insured and custodial protection. We also provide fair adjudication for disputes that arise over the tenancy deposits that we protect.

For agents who would like to stay up to date, you can contact Propertymark | ARLA at: By being a member of Propertymark | ARLA you will be eligible for TDS Insured best headline rates.

If you are a Landlord and would like to keep up to date with any changes that may affect you or your responsibilities, you can contact the RLA at: and quote reference: dg715 to receive 25% off your first year’s membership.

Content is correct at the time of writing.

7th December 2017

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