The Dispute Service has published its first Annual Report on tenancy disputes and resolutions to communicate insights from 2020-21 to the wider Private Rented Sector (PRS).
The comprehensive report, which is free to download, draws on data from the 2020/21 period and reveals the main causes of deposit disputes both which occur at the end of tenancies.
The easy-to-read publication presents findings on who is initiating the most disputes, what the common reasons are and how they are being resolved.
Many in the industry will be keen to see who has been awarded the deposit in cases of dispute. The data is broken down by jurisdiction and tenancy deposit scheme (TDS Insured, TDS Custodial, SafeDeposits Scotland and TDS Northern Ireland) and shows how often the tenant and landlord win a case, which may surprise some in the PRS.
For example, in England and Wales, 69% of the disputes deposit is split between the landlord and tenant, with the tenant getting all of the disputed deposit back in 16% of all disputes. In Scotland the equivalent figures are 65% shared with 21% of cases seeing the tenant get back 100% of the disputed award. In Northern Ireland the data shows the tenant gets back the deposit in 39% of all disputes, with 49% of the disputes seeing a shared outcome between landlord and tenant.
“We receive about 22,500 initial dispute requests each year at The Dispute Service and many of these are resolved by the landlords and tenants themselves or by our own early resolution efforts. We issue around 15,500 formal adjudications each year. It’s interesting to see the data on these disputes and share it with the industry with the aim of helping them to avoid common disagreements in the future,” commented Steve Harriott, Chief Executive at the Dispute Service.
For those that are keen to understand more about the adjudication process and how long it takes to resolve a dispute, the report also explains how it works and how quickly.
The report can now be accessed for free at https://www.tenancydepositscheme.com/wp-content/uploads/2021/06/The-Dispute-Service-Resolution-Services-Annual-Review-2020-21.pdf
If you are a tenant or landlord and have reached an impasse on a dispute during your tenancy, TDS Resolution can help. Learn more about the no-fee impartial mediation service at TDS Resolution.
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