Your landlord is usually responsible for carrying out major repairs to the property you’re renting. If you rent through a letting agent, this is who you should contact to request repairs. If the agent does not respond or pass the information to the landlord, you could contact your landlord directly. Many problems are resolved by speaking directly to landlord or letting agent.
If the landlord/letting agent hasn’t addressed the issue, write them a letter or an email. Tell them what the issue is and include evidence where possible. It’s important to keep a written record. If you need help with this, you can find your local Citizens Advice HERE.
Each letting agent should have an internal complaints process you can use. Check their website or ask their office. It is important to keep written records of your complaint.
If there is still a problem, then you can take your complaint to one of the two Redress schemes below. These schemes can help you with lots of different problems with your letting agent.
Your letting agent must be a member of one of these. Their website or the documents they gave you at the start of the tenancy should say which one they belong to. If you are unsure, ask your letting agent.
If your landlord doesn’t respond you should complain to your local council. Most councils have a private rented housing team. Your local council can be found HERE.
TDS offers FREE mediation to help resolve problems during your tenancy, including disrepair issues. Find out more HERE.
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