A guest blog from The Lettings Partnership.

The two main reasons that an agency decides to outsource are:

  1. To reduce costs
  2. To have the ability to focus on core business goals and planning.

The challenge can often be finding the solution. When it comes to choosing an outsourcing company what can you do to make sure they’re the right partner for you?

Team up with the right company and they will deliver on the outsourcing industry’s promise of ‘Saving You Time and Money.’ Partner with the wrong one and you could lose a whole lot more than just money!

Choose the wrong outsourcing company and relationships with your landlords will most certainly be damaged, employees will feel undermined and consequently, your agency’s reputation will inevitably be tarnished.

Finding an outsourcing partner that ‘best fits’ your business is key to a long, happy, and successful relationship.

Where do you start?

Firstly, work out how much or how little you want to outsource. 

Would you want your outsourcing partner to provide a complete start to finish service?

Using client accounting as an example, this could include everything from processing client money, posting contractor invoices, making all payments, registering tenant deposits, collecting, and paying over to HMRC on your behalf to any non-resident landlord tax.


Would you be happy to continue to do things like posting contractor invoices and registering tenant deposits ‘in house’?

Outsourcing your client accounting should give you as the business owner continuity of service, with rents processed every working day and no requirement for the agent to find cover for holiday or sickness.

Secondly, you should trust the capability of staff at any company you chose to outsource work to. At The Letting Partnership by offering services exclusively to the letting industry allows for specificity of training, ensuring all teams within the business understand lettings from the ground up.

Cost Benefit

Often agents realise a potentially significant cost saving, as they are able to reduce overheads or redeploy existing staff to other roles. As your agency grows, outsourcing will often provide a cost-effective alternative to hiring staff. If the owner currently undertakes the role, there is clear cost benefit in freeing up their time to focus on growing the business.

The above factors outlined above should give business owners comfort and confidence that outsourcing can release valuable time to allow theirs and their teams focus to be on growing the business and delivering first class customer service.

Remember it’s important to get to know the company you will working with. If you put in the time and effort to find out about your potential outsourcing partner, you will reap the awards in the long term.

Do your homework. Ask the questions, and don’t sign up until you’re satisfied with the answers!

  • How long has the company been doing client accounting for letting agents?
  • What’s the background and industry experience of the directors, partners, and management team?
  • Will there be a dedicated processor assigned to your account? Will they have a backup?
  • Is the company a member of any recognised regulatory organisation (Propertymark, ICAEW, Property Ombudsman etc)?
  • Does the company have professional indemnity insurance that covers theft and/or misappropriation of client funds?
  • Is the company signed up with any of the recognised CMP scheme providers?
  • Has the company got separate CMP cover in place?
  • For referencing purposes can they give you contact details for clients who are similar to you?
  • How long will the transition take and how will it be implemented and managed?

For owner/managed businesses, the benefits of outsourcing to an experienced and client friendly company can far outweigh the expense and burden of conducting the process in-house. 

Choose wisely, and outsourcing could be one of the best business decisions you ever make. 

The Lettings Partnership

Since starting out in 2006, The Letting Partnership has become an industry leader in the field.

With tailored client accounting service packages, using your software or our own, pay-as-you-go pricing, no hidden costs, and no size restriction, outsourcing your client accounting to The Letting Partnership could be the best business decision you ever make.

If you would like to know more about The Letting Partnership, please call 01903 447900, email info@thelettingpartnership.co.uk  or visit our website at www.thelettingpartnership.co.uk

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