What to do if you are unhappy with our service

At TDS we are committed to providing you with outstanding service. We have published a set of standards about the service you can expect to receive from us, which you can read here.

If you are unhappy with the service you have received from us, please tell us at the earliest opportunity. We'll try to resolve it there and then.

 Call our Customer Contact Centre on 0300 037 1000 who will try to resolve your issue, or will refer it to our dedicated Customer Relations Team.

If you remain dissatisfied with the Tenancy Deposit Scheme and wish to take the issue further, we have a complaints process which you can follow. This document tells you more about how our service complaints process works and how you can complain.

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Tenants warned of DepositGuard fraud

It has been brought to our attention that some members of the public have experienced fraudulent activity under the name of DepositGuard, a legitimate service offered by the Residential Landlords Association (RLA) for deposit protection with TDS.

13th November 2018