When relations turn cold...

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The Adjudication Digest takes a recent decision by a TDS Adjudicator and sets out the reasoning behind the decision. The aim of these Digest reports is to help tenants, landlords and agents better understand how we make our adjudication decisions. The names of the landlords and tenants involved have been removed and this is only a brief summary of the dispute.


Reasons for deposit dispute:

  • Utility bills
  • Specially negotiated clauses

Amount of deposit in dispute:

£ 900.00

Dispute initiated by:


Award made:




















This month’s case looks at a claim for utility charges related to the use of a shared heating and air conditioning system provided in an apartment.

Under a ‘specially negotiated’ clause in the tenancy agreement, the tenant was responsible for the payment of heating and cooling charges for the apartment. The clause set out that the landlord was entitled to “…retain a portion of the deposit towards pro-rata charges incurred for the usage of heating and cooling.”

The agents explained that the ‘bill’ was yet to be provided by the apartment block managing agents, this attributed to “installation metering and commissioning issues.” In the absence of a bill the agents proposed an estimated cost of £900.00.

The tenant for their part disputed the amount claimed, stating they did not use the heating and cooling system throughout the whole tenancy and proposed that £200.00 was a fair “portion” of the deposit to be retained.

The adjudicator considered that given the agents’ estimate was made in the absence of any billing information or other evidence to justify it they were unable to establish that it represented a fair sum in relation to the tenant’s likely usage of the heating and cooling systems.  The adjudicator accepted that a “portion” of the deposit should be awarded to the landlord in accordance with the terms of the tenancy agreement. However in the absence of any evidence to justify what that sum should be, the adjudicator concluded that the tenant’s offer was a reasonable ‘portion’ in all the circumstances.

So what are the key points here?

TDS considers that a specially negotiated clause in a tenancy agreement generally places an absolute obligation on the tenant.  However the precise wording of the clause needs to be carefully considered and the adjudicator is still able to judge the reasonableness of the amount claimed.  This case highlights the importance of justifying amounts sought from a deposit even when the tenant’s obligation is otherwise considered absolute.

Posted by on 28 September 2015

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