Viewing entries tagged with 'customer'

#AskTDS: "How does TDS engage with landlords and agents?"

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TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"

Posted by John King on 10 August 2018


#ExpertView: Meet the TDS team

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TDS has been established since 2013 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to deposit protection requirements, minimising deposit disputes and deposit dispute resolution.

Posted by Debbie Davies on 7 August 2018


#ExpertView: Why customer service is important to TDS

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At TDS, we pride ourselves on delivering the best customer service to our members, regardless of which TDS scheme they chose to use (TDS offers both Insured and Custodial deposit protection schemes) or what method they’re using to contact us.

Posted by Louise Walton on 31 July 2018


#ExpertView: TDS’ commitment to customer service through technology

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Customer service is paramount to TDS. We go to great lengths to ensure that we always provide and improve on the level of service our members have come to expect.

Posted by Alex Hillier on 26 July 2018


Customer contact times during the festive season

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Please note the *Customer Contact Centre* will be operating as follows over Christmas and the New Year:

Posted by on 14 December 2015


TDS shortlisted for Supplier of the Year

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*We are delighted to announce that TDS has been shortlisted for Supplier of the Year (Services) at The Negotiator Awards 2014.* 

Posted by Ben Beadle, TDS Director of Customer Relations on 26 September 2014


TDS 'highly commended' for customer service

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Posted by Chris Kendall on 29 November 2012


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