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Viewing entries tagged with 'Customer'

#ExpertView: What is Letterbox?

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*In this week’s #ExpertView, our Assistant Director of Business Development, Debbie Davies takes a look inside the latest edition of TDS’s magazine, Letterbox. *

Posted by Debbie Davies on 13 November 2018

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#ExpertView: Meet the technology team

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In order to provide the best possible level of customer service as well as advice and information to tenants, landlords and agents, TDS ensures that our online systems are of the highest standard. 

Posted by Debbie Davies on 23 October 2018

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#ExpertView: The tenant’s guide to ending a tenancy

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John King, Tenancy Deposit Scheme’s (TDS) Director of Customer Services, gives tenants advice on best practice for ending a tenancy.

Posted by John King on 9 October 2018

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#ExpertView: Meet the TDS Business Development Team

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Tenancy Deposit Scheme (TDS) has been established since 2003 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to tenancy deposit protection requirements, minimising deposit disputes and the alternative dispute resolution process.

Posted by Debbie Davies on 28 August 2018

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#ExpertView: Customer service levels in the adjudication process

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In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.

Posted by Michael Hill on 21 August 2018

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#AskTDS: “TDS recently won the CSE Award, what is this?”

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TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, Josanne Leon, Head of HR at Tenancy Deposit Scheme (TDS) answers the question: "TDS recently won the CSE Award, what is this?"

Posted by Josanne Leon on 17 August 2018

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#AskTDS: "How does TDS engage with landlords and agents?"

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TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"

Posted by John King on 10 August 2018

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#ExpertView: Meet the TDS team

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TDS has been established since 2013 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to deposit protection requirements, minimising deposit disputes and deposit dispute resolution.

Posted by Debbie Davies on 7 August 2018

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#ExpertView: Why customer service is important to TDS

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At TDS, we pride ourselves on delivering the best customer service to our members, regardless of which TDS scheme they chose to use (TDS offers both Insured and Custodial deposit protection schemes) or what method they’re using to contact us.

Posted by Louise Walton on 31 July 2018

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#ExpertView: TDS’ commitment to customer service through technology

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Customer service is paramount to TDS. We go to great lengths to ensure that we always provide and improve on the level of service our members have come to expect.

Posted by Alex Hillier on 26 July 2018

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