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#News: TDS awarded Customer Service Excellence

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Since its inception in 2003, TDS has championed the importance of delivering the highest standard of customer service. In recognition of that commitment, TDS has now had its Customer Service Excellence accreditation re-confirmed from the Cabinet Office, the only Government-approved tenancy deposit protection (TDP) scheme to hold it.

Posted by Debbie Davies on 15 August 2018

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#AskTDS: "How does TDS engage with landlords and agents?"

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TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"

Posted by John King on 10 August 2018

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#ExpertView: Why Tenancy Deposit Protection needs to stay

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In the last week we have seen Which? publish a report that shines a spotlight on the issue of deposits. 

Posted by Steve Harriott on 10 August 2018

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#ExpertView: Meet the TDS team

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TDS has been established since 2013 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to deposit protection requirements, minimising deposit disputes and deposit dispute resolution.

Posted by Debbie Davies on 7 August 2018

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#AskTDS: "What makes TDS different?"

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All tenancy deposits taken by landlords (or by a landlord’s agent) on or after 6 April 2007, must be protected by  a government-approved scheme. When TDS (Tenancy Deposit Scheme) launched in 2003, tenancy deposit protection (TDP) was initially a voluntary option but became mandatory in 2007. Since then, TDS has consistently developed its offering and refined...

Posted by Patrick Kidney on 6 August 2018

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#ExpertView: Why customer service is important to TDS

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At TDS, we pride ourselves on delivering the best customer service to our members, regardless of which TDS scheme they chose to use (TDS offers both Insured and Custodial deposit protection schemes) or what method they’re using to contact us.

Posted by Louise Walton on 31 July 2018

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#ExpertView: TDS’ commitment to customer service through technology

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Customer service is paramount to TDS. We go to great lengths to ensure that we always provide and improve on the level of service our members have come to expect.

Posted by Alex Hillier on 26 July 2018

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#AskTDS: Is the agent allowed to carry out the check-out inspection?

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#AskTDS: Is the agent allowed to carry out the check-out inspection?

Posted by Michael Morgan on 20 July 2018

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