It's all in the small print...

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MIke MorganEvery month, we take an example of a recent dispute and explain the reasons behind our adjudicator's decision, some on common disputes and others a little more unusual. In this month’s case study, we are looking at the pitfalls that can catch agents out with claims for check out fees.



In our first case, the agent claimed £90.00 from the tenants’ deposit for the check-out fee.

Amount in dispute: £90.00

Award to tenant:   £90.00

Award to agent:  £0.00

The tenancy agreement permitted deductions from the deposit for any unpaid money payable by the tenant under the tenancy agreement. One particular clause of the tenancy agreement required the tenant to pay the cost of a missed appointment for the check-out. However there was no other provision in the tenancy agreement for the payment of any check-in and check-out fees by the tenant.

The agent referred to other terms and conditions that they issued, which the tenants claimed never to have seen. These were in a separate printed document which was not signed or dated – it appeared to be a standard ‘leaflet’ referring to other charges payable by tenants, including a check out fee of £90.00.

The adjudicator took the view that they could make no award to the agent from the deposit for the check out fee. The tenancy agreement itself made no reference to the payment of check out fee, so it could not be said that there was an obligation on the tenant to pay it in the tenancy agreement. Neither did it incorporate any other charges payable by the tenant – for example a cross-reference to the charges document produced by the agent. Even had it done so, it was not clear when this document had been issued, or how it was that it formed part of the tenant’s contract with the landlord/agent.

In our second case, the tenancy agreement referred to the tenant being responsible for the payment of a check out fee, but did not specify its amount.

Amount in dispute: £250.00

Award to tenant: £100.00

Award to agent: £150.00

After the tenants left the property, the agents emailed them to confirm that the inventory clerk estimated the check out report fee would be in the region of £95.00 and £150.00. When the tenant pressed the agent for a more precise figure a second email confirmed the price "should not be more than £150.00". After the check out inspection, the agent produced an invoice for a check out fee of £250.00, which was disputed by the tenant.

The adjudicator noted that the amount claimed seemed high for a check out fee for the size of property involved. No explanation had been given for such a significant discrepancy between the invoice and the amount mentioned in the emails. In the absence of evidence to demonstrate why the cost has escalated to such a degree the adjudicator limited the award to the agent to £150.00, the amount specified in their second email.

So what are the key points here?

  • Make sure that charges payable by tenants are included in the tenant’s obligations in the tenancy agreement itself.
  • Check that the deposit clause in the tenancy agreement allows the deposit to be used to pay for the costs claimed.
  • Ideally, the tenancy agreement should specify the amount of the check fee, or give a formula for how it will be calculated. This is so that it is clear to all parties what the obligation to pay it, and how much it will be for. Where this is not the case the adjudicator may reduce the amount of the award if they feel it is proportionate to the size of the property.

You can find our library of Adjudication Digests and Case Studies here on our website:


Posted by Mike Morgan, TDS Head of Adjudication on 20 May 2013

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