A difference of opinion

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In this month’s digest we look at a recent case where the parties had very different views about who was right and wrong – and who was ultimately responsible.

Award made:
Tenant £ 100.00
Landlord £ 100.00

£100.00 was claimed for damage to a light fitting in the hallway. Although the agents state that the damage was caused by the tenants over-tightening the fitting when replacing a bulb, the check out report stated “Light fitting to ceiling cracked (FWT – Caused by external works to building.)” Whilst the agents were clear in their own minds what the cause was, no evidence had been produced to show that the inventory clerk was mistaken in their opinion. The adjudicator made no award for this item. If the landlord or agent had remaining concerns about the conclusions reached by the inventory clerk, this was something they would need to raise directly with the clerk.

A further £100.00 was claimed for damage to the living room carpet. The parties appeared to agree that this was caused by the cleaners employed by the tenants who applied a stain remover which they failed to remove in a timely manner. The agents have provided a photograph which confirms the marking. The tenants claimed that it is unfair that they should be charged for a mistake made by cleaners recommended to them by the agents. In this case, the adjudicator took the view that, ultimately, the tenants were responsible for fulfilling their obligations under the tenancy agreement – and would have to take up any concerns which they may have with the cleaners themselves. The adjudicator felt that the amount claimed was reasonable for the damage noted.

So what are the key points here?

Check in and check out reports are the principal evidence that an adjudicator will consider to assess changes in property condition. Where a landlord or agent considers that an inventory clerk has reached an incorrect conclusion, they will need to produce compelling evidence of this before the adjudicator makes their decision. If they can’t, their claim is unlikely to succeed.

Agents should take care when ‘recommending’ cleaners – and make clear to tenants that although they can provide details of local contractors, they cannot be held responsible for their work. The tenant will still be responsible for returning the property to the required standard. If they can’t’, as in this case, because of a fault in the cleaning carried out, the tenants will be liable to their landlord, and will need to raise their grievances with their cleaners themselves.


Posted by Mike Morgan, Head of Adjudication on 26 February 2013

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