The Dispute Process with TDS. Short, Sweet and to the Point

An overwhelming number of tenants in dispute with their landlords over the return of deposits found it easy to submit evidence for adjudication by the Tenancy Deposit Scheme. All the tenants questioned by the Scheme had been involved in a dispute with their landlords during the first three months of the year.

85% of the tenants questioned said that providing evidence for Alternative Dispute Resolution ranged from satisfactory to very easy.

Landlords were also impressed. Nearly 80% of those surveyed were also satisfied with the evidence submission process. Unsurprisingly, with their greater experience of handling deposit disputes, nine out of ten letting agents were pleased with the methods for providing evidence to TDS for adjudication.

This level of satisfaction applied to the end of the adjudication process. More than four out of five tenants and letting agents were impressed by the clarity and reporting style of the adjudication reports. Three quarters of all landlords agreed.

Said Mike Morgan, Head of Adjudication for the Tenancy Deposit Scheme, “These results are a pleasing vindication of the work we have put into simplifying the evidence process and in making our reports to disputing parties clear, concise and as free of jargon and legalese as possible. In other words, short, sweet and to the point.”

6th June 2011

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Leading tenancy deposit scheme to provide dispute resolution for new deposit replacement company

Leading tenancy deposit scheme to provide dispute resolution for new deposit replacement company Tenancy deposit protection and dispute resolution company The Dispute Service (TDS) today (Monday September 4) announces a long-term strategic partnership with Zero Deposit, a new company which aims to help tenants by replacing the traditional tenancy deposit with an affordable insurance policy.

4th September 2017