Plainly Speaking – It’s The Tenancy Deposit Scheme

The complexities of tenancy deposit protection can be a mystery for many private tenants and their landlords and agents. The Tenancy Deposit Scheme is leading the way in the use of plain language to educate all parties in the rental market, where so much money can be at stake.

The Scheme has won five accreditations from the Plain Language Commission for  important documents that are available through the website and on request. They cover many of the key aspects in the protection of deposits and in dispute resolution. It is the only authorised deposit protection scheme to have won these plain language awards.

Tenancy deposit protection is designed to safeguard tenants’ deposits and provide free dispute resolution when tenants and landlords disagree and when, as can happen, deposit money is unfairly or incorrectly withheld.

To provide simplified guidance, the Scheme has published the award winning “10 Key Things to Help You Get it Right” in two versions, one for tenants and the other for agents and their landlords. There is also a plain language accreditation for the description of how the Independent Case Examiner approaches disputed deposits and how the Scheme will deal with complaints.

At the same time, the Scheme has launched a new set of explanatory case studies covering the approach to disputes. The first covers the most common cause of all disputes, charges for cleaning. This is followed by a case study showing how disputes involving agents’ fees are handled.

Announcing the plain language accreditation and the publication of new case studies, Mike Morgan, Head of Adjudication for the Tenancy Deposit Scheme said, “We have worked hard to ensure that no one - tenant, landlord or agent - should feel that our processes and the way we adjudicate are in anyway secretive or opaque. We have gone the extra mile with the plain language awards so as to make deposit protection a simplified exercise for everyone.”

These publishing breakthroughs can be found on under Tenants, or Agents and Landlords, Documents and Forms.

9th May 2011

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