New Council for The Dispute Service

The Dispute Service has re-cast its governance structure. The organisation now has a small Board of Directors responsible for the management and operation of The Dispute Service and the Tenancy Deposit Scheme. It has also established a Council.

The new Council's remit includes protecting and maintaining the independence of the Independent Case Examiner, who is responsible for alternative dispute resolution, and requesting resources as necessary from the Board. The Council will also monitor the delivery of casework through the Independent Case Examiner and promote opportunities for maintaining and increasing professionalism throughout the private rented sector.

At the first meeting of the Council last month, members welcomed the initiatives scheduled for 2009. These include a review of documentation for tenants, the development of a training course for agents, jointly with ARLA and the NAEA, and the appointment of an Outreach Manager to strengthen relations with members.

The Council is chaired by Professor Martin Partington CBE. A former Law Commissioner, he was responsible for developing recommendations for a radical reform of existing tenancy law to make lettings more flexible and responsive to the needs of landlords and tenants. Some of these recommendations were contained in the Housing and Regeneration Act 2007.

Among the Council members are representatives of professional bodies, legal specialists and specialists in dispute resolution, corporate landlords organisations and letting agents.

Commented Lawrence Greenberg, Chief Executive of The Dispute Service, "The new Council gives us very broad experience of the letting industry. Both The Dispute Service and the landlords, tenants and agents who make up the rental sector will be well served by the skills we have to offer."

John Hornsey will continue to chair the Board of The Dispute Service which will remain as presently constituted.

The full list of the new Council members is available on

13th January 2009

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