How do I start a dispute?

For TDS Insured, you can look up your deposit using either the certificate code or the tenancy information here.

You will be able to raise a dispute from the tenancy summary page.

After you have raised a dispute the other party will be invited to respond, and be given 10 working days in which to do so.

For TDS Custodial, you should raise a request for repayment by logging into your online account.

If the tenant does not agree with the landlord/agent’s repayment request, the deposit will enter our adjudication service.