The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.

However, we would like to hear from you if you are not happy with the way in which we have dealt with a case or if you are dissatisfied with the service we have provided.



TDS has attained BSi certification in accordance with ISO:10002:2014 for complaints management. 

BSi Customer Satisfaction Management Logo ISO 10002


BSI Certificate 2017/18

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#NewsStory: TDS releases Letterbox, it's latest member magazine

Yesterday, TDS (Tenancy Deposit Scheme) published Letterbox, a member magazine containing information, top tips, news and more on tenancy deposit protection and how to reduce disputes at the end of the tenancy.

14th November 2018