Complaints

The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.

However, we would like to hear from you if you are not happy with the way in which we have dealt with a case or if you are dissatisfied with the service we have provided.

 

 

TDS has attained BSi certification in accordance with ISO:10002:2004 for complaints management. 

BSi Customer Satisfaction Management Logo ISO 10002

 

Tenancy Deposit Scheme BSi Certificate

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Newsflash - New Draft Tenant Fees Bill

New Draft Tenant Fees Bill announced by The Government yesterday to be applied to letting agents and landlords in England which outlines plans to ban letting agent fees paid by tenants and a cap on security deposits

2nd November 2017