Raise or respond to a dispute

To begin:

Enter your Tenancy Deposit Certificate Code
(This can be found on your TDS Tenancy Deposit Certificate)

Tenancy Deposit Certificate Code

You can also search our database using key information from your tenancy agreement;

Your landlord or agent should have a copy of your tenancy deposit protection certificate. Alternatively, search below using details of your tenancy.


There are three schemes which protect tenancy deposits. If your deposit is not protected by the Tenancy Deposit Scheme, click here to visit the Shelter website and search the other schemes.

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Government updates tenancy guide – what it means for you

John King, Director of Customer Service, explains what the updated guide means for landlords and agents and how they can remain compliant.

1st February 2018