Marketing & Events Coordinator

Accountable to:

Head of Sales and Marketing

Liaison with:

  • TDS customers
  • TDS colleagues
  • TDS suppliers
  • TDS Partners
  • Job summary:

    We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible, and hardworking person with exceptional organisational skills and creative flair to join our expanding team.

    We have an exciting new opportunity for an organised and creative Marketing & Events Coordinator to work within our marketing team.

    The ideal candidate will be innovative in their approach, flexible, self-motivated and has a natural talent for being highly organised. This role will be responsible for the coordination of marketing activities, ensuring that all projects are completed accurately, efficiently and within set deadlines.

    As a small company, you may be asked to carry out ad hoc marketing activities to support the rest of the team. You may be invited to attend industry events. In addition to the core responsibilities you will also be required to maintain and develop internal communications.

    No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.


    1. Responsibilities will include:

    1.1. Fully supporting the Head of Sales and Marketing in the company’s Sales and Marketing strategy
    1.2. Working closely with the Sales and Marketing teams to and successfully plan and execute different projects and campaigns effectively generating new deposits in line with set targets and objectives
    1.3. Events & marketing calendar management ensuring all internal and external marketing, copy and design deadlines are met
    1.4. Event coordination and administrative duties ensuring all are completed accurately and any planned events run smoothly
    1.5. Booking events with organisers
    1.6. Researching potential events to attend and be able to justify attendance and show return on investment
    1.7. Adding leads and marketing campaigns to online system
    1.8. Processing orders/deliveries & invoices and resolve any invoice queries
    1.9. Developing, writing and proofing accurate and relevant content with the marketing team for numerous print and digital projects including articles, blogs, press releases, newsletters, social media, documents, brochures, adverts, reports, flyers, e-shots, email campaigns and web banners
    1.10. Managing stock lists of leaflets and merchandise within budget guidelines
    1.11. Contributing with ideas to the creative process
    1.12. Exploring new ways of engaging with our customers, such as webinars, video, and audio content
    1.13. Contributing to our video content including you tube, animated marketing campaigns, webinars, and video tutorials/campaigns
    1.14. Being the first point of contact for our PR partners and marketing suppliers
    1.15. Competitor analysis
    1.16. Press release distribution and monitoring
    1.17. Weekly and monthly reporting of success of marketing against set targets and objectives clearly showing return on investment

    2. General

    2.1. Undertake any other duties as may reasonably be required by a Marketing and Events Coordinator.
    2.2. Keep abreast of developments in the private rented sector across the UK


    Essential characteristics

    3. Equal Opportunities

    3.1. Must be able to demonstrate a commitment to equal opportunities in relation to the work of TDS Ltd.

    4. Key Competencies

    4.1. A high level of accuracy and attention to detail is a priority.
    4.2. Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
    4.3. Must demonstrate common sense and good judgement.
    4.4. A flexible attitude to work is essential.
    4.5. Must have a good telephone manner.
    4.6. Must be able to work unsupervised.
    4.7. Must be willing to study for the NFOPP Technical Award in Residential Lettings.
    4.8. Must be able to demonstrate an affinity for excellent Customer Service.
    4.9. Must be able to identify with the aims and objectives of TDS.

    5. Desirable characteristics

    5.1. Preferably educated to Degree level.

    6. Required behaviour and attitude

    6.1. Applicants must be able to:

    • demonstrate an affinity for excellent Customer Service.
    • handle a range of different tasks simultaneously and prioritise a heavy workload.
    • demonstrate common sense and good judgement.
    • have a flexible attitude to work.
    • work unsupervised.
    • identify with the aims and objectives of TDS.
    • demonstrate behaviour types in accordance with The Dispute Service’s behaviour and
    attitude requirements (The 8 C’s):
    o really care about our customers.
    o are curious about the work we do.
    o embrace change positively.
    o always co-operate with colleagues.
    o seek to cultivate success within your team.
    o ensure you challenge the status quo.
    o are committed to excellence in all that we do.
    o help create a great place to work.

    How to apply

    If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role, or send a request for the full job description, to:

    • Josanne Leon, Head of Human Resources
    • Email: