Sales Executive

Accountable to:

Sales Manager

Job summary:

We are currently seeking a Sales Executive to work alongside a growing team of sales and marketing colleagues. The ideal candidate will have a passion for generating new business and demonstratable resilience whilst striving to exceed targets. The responsibilities of the role will include sourcing and contacting leads, arranging and hosting sales meetings, and converting prospects into new business. You will be responsible for dedicated campaigns as well as driving in opportunities through proactive outreach which may include outbound calls, mailers, event attendance and drop in visits.

You will have a passion for generating sales and demonstrate resilience whilst striving to exceed targets.

You will work alongside a growing team of sales and marketing colleagues, sourcing and contacting leads, arranging sales meetings, and converting prospects into new business.

You will be responsible for dedicated campaigns as well as driving in opportunities through proactive outreach which may include outbound calls, mailers, event attendance and drop in visits.

No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.


1. Business development

1.1. To implement the agreed Business Development strategy to secure new customers into each of the product streams across TDS.

1.2. To be proactive in identifying new leads, taking the initiative in making contact and following through to completion.

1.3. Achieving action-based targets to drive in new business.

1.4. To build solid working relationships with new clients, built on trust, personability, and a sound understanding of tenancy deposit protection and the wider private rented sector.

1.5. To promote the TDS membership offering to agents and landlords and to promptly follow up initial responses of interest, quickly converting these into new membership applications.

1.6. To arrange and attend client meetings as well as drop in visits to agents to encourage transfers from other schemes.

1.7. To provide demonstrations of the TDS databases both remotely and in person.

1.8. Facilitating the smooth entry of new customers into TDS, including coordinating any necessary data transfer requests and liaising with the relevant teams.

1.9. Handing over the new customer to the relevant team and ensuring that the new customer is properly inducted into TDS.

1.10. Gain insight from customers and prospective customers to utilise in campaigns and new business marketing.

1.11. Participate where required in meetings where you can contribute ideas as to how TDS can maintain and improve how the TDS Scheme is delivered to our current members and make improvements so that the TDS scheme is more attractive and accessible to other types of customers that we have not previously considered.

1.12. Attend ARLA Propertymark and other organisations and industry bodies’ events to promote the TDS offering to both new and existing customers.

2. To be accountable to customers and be customer focused in all elements of your work

2.1. Ensure in all dealings with existing and prospective TDS customers that you deliver a quality customer service, follow up queries and complaints promptly and maintain the CRM database as necessary.

2.2. Contribute to and develop promotional materials in all media channels for new and prospective customers, including standardising and keeping up to date presentations for speakers to use at events.

3. Membership subscriptions

3.1. Be fully conversant with the TDS product streams as well as understand all the requirements for the different membership groups we offer.

3.2. Be able to deal with, and resolve to the customers’ satisfaction, questions over the calculation of a new TDS Insured invoice.

4. General

4.1. Keep abreast of changes in matters of practice amongst letting agents, landlords and all matters relating to property relevant to what we do.

4.2. Develop research projects as instructed.

4.3. Attend and, as necessary, make contributions to, conferences, seminars and training courses organised by external bodies to improve their knowledge and understanding of the work of TDS.

5. Equal Opportunities

5.1. Implement the TDS Equal Opportunities Policy, ensuring that all policies and procedures are in accordance with good equal opportunities practice.


1. Experience

Must be able to demonstrate practical knowledge or experience of:

1.1. At least 2 years telephone sales experience, ideally in B2B.
1.2. Providing excellent customer service.
1.3. Dealing with professionals in different spheres of activity.
1.4. Analysing data, reaching conclusions, making recommendations, and producing reports

2. Communication

2.1. Must be able to present information clearly and concisely, both orally and in writing.

2.2. Must possess good interpersonal skills, communicating effectively to advise and inform colleagues, TDS potential customers and other stakeholders.

3. Equal Opportunities

3.1 Must be able to demonstrate a commitment to equal opportunities in relation to the work of TDS.

4. General
4.1. Must be driven and ambitious.

4.2. Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.

4.3. Must demonstrate common sense and good judgement.

4.4. Must be able to work unsupervised.

4.5. A flexible attitude to work is essential.

4.6. Must be able to travel widely across England and Wales as required, including overnight.

4.7. Full clean driving licence and own car essential.

4.8. Must be educated to at least A-Level standard or equivalent.

4.9. Will be required to study for the Propertymark Technical Award in Deposit Management and successfully pass papers 1-4 within 6 months of being appointed

Desirable characteristics
5.1. Interest in housing issues.

Required behaviour and attitude

Applicants must be able to demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
• really care about our customers;
• are curious about the work we do;
• embrace change positively;
• always co-operate with colleagues;
• seek to cultivate success within your team;
• ensure you challenge the status quo;
• are committed to excellence in all that we do;
• help create a great place to work.

How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role, or send a request for the full job description, to:

  • Josanne Leon, Head of Human Resources
  • Email: