Careers at The Dispute Service Ltd.

 

  • Business Development Executive
  • Assistant Director of Business Development

Business Development Executive

Job title:

Business Development Executive

Accountable to:

Director of Business Development

Liaison with:

  • Prospective members of TDS schemes
  • Targeted members of our competitors
  • Members of PropertyMark, RICS, NALS, UKALA, RLA, NLA, Law Society & their staff members.
  • TDS staff
  • Other interested bodies
  • General public

Job summary:

This is a key role which offers an extremely varied workload. We are looking for a positive, flexible and hardworking person who puts the customer first and is passionate about growing the TDS membership.

Your role is to grow the membership of TDS Insured, the TDS for Landlords scheme, TDS Custodial as well as liaising with colleagues in TDS Northern Ireland and SafeDeposits Scotland on business development matters.

The role will encompass identifying potential new members, our competitors and start-ups, dealing with membership applications, overseeing the entry of new members to TDS, transferring responsibility for the new member to the Membership team in the Customer Service Department and ensuring that this process is as seamless as possible.

You will often be the first point of contact for potential new members and you will need to work closely with our customer contact team, marketing team and partners such as ARLA, RICS, NAEA, the RLA and Unipol.

The role will include attendance at industry events as well as visiting potential clients, so travel (including overnight) within England and Wales will be required.

This is an opportunity to be part of a new team specifically focused on business development and where the marketing and communication resources will be re-prioritised to support your role.

We are seeking to appoint to two posts; one will have a specific responsibility for business development activities in Wales and the West of England and we are prepared to consider appointing on a home based basis to cover the geographical area, supported by a new serviced office in Cardiff.

The second post will be based at our office in Hemel Hempstead.



No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



PRINCIPAL RESPONSIBILITIES

  1. Business development
    1. To implement the agreed strategy to secure new members into each of the product streams across TDS.
    2. To be proactive in identifying new leads, taking the initiative in making contact and following through to completion.
    3. To build solid working relationships with new clients, built on trust, personability, and a sound understanding of tenancy deposit protection and the wider private rented sector.
    4. To promote the TDS membership offering to agents and landlords and to promptly follow up initial responses of interest, quickly converting these into new membership applications.
    5. Facilitating the smooth entry of the new member into TDS, including co-ordinating any necessary data transfer requests and liaising with the membership team on the processing of the application.
    6. Handing over the new member to the Membership team and ensuring that the new Member is properly inducted into TDS.
    7. Participate where required in meetings where you can contribute ideas as to how TDS can maintain and improve how the TDS Scheme is delivered to our current members and make improvements so that the TDS scheme is more attractive and accessible to other types of members that we have not previously considered.
    8. Attend ARLA Prpertymark and other organisations and industry bodies' events to promote the TDS offering to both new and existing members.
  2. To be accountable to customers and be customer focused in all elements of your work
    1. Ensure in all dealings with TDS members and prospective members that you deliver a quality customer service, follow up queries and complaints promptly and maintain the CRM database as necessary.
    2. Contribute to and develop promotional materials in all media channels for new and prospective customers, including standardising and keeping up to date presentations for speakers to use at events.
  3. Membership subscriptions
    1. Be fully conversant with the current TDS Insured subscription model and understand all of the requirements for the different membership groups we offer.
    2. Be able to deal with, and resolve to the customers' satisfaction, questions over the calculation of a new TDS Insured member's invoice.
  4. General
    1. Keep abreast of changes in matters of practice amongst letting agents, landlords and all matters relating to property relevant to what we do.
    2. Develop research projects as instructed.
    3. Attend and, as necessary, make contributions to, conferences, seminars and training courses organised by external bodies to improve their knowledge and understanding of the work of TDS.
  5. Equal Opportunities
    1. Implement the TDS Equal Opportunities Policy, ensuring that all policies and procedures are in accordance with good equal opportunities practice.

PERSON SPECIFICATION

Essential characteristics

  1. Job Knowledge - Must be able to demonstrate practical knowledge and experience of:
    1. Business development and sales.
    2. Providing excellent customer service.
    3. The private rented sector.
    4. The work of residential lettings agents.
    5. Dealing with professionals in different spheres of activity.
    6. Analysing data, reaching conclusions, making recommendations; and presenting clearly and concisely both orally and in writing.
  2. Communication
    1. Must be able to present information clearly and concisely, both orally and in writing.
    2. Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, TDS potential members and other stakeholders.
  3. Equal Opportunities
    1. Must be able to demonstrate a commitment to equal opportunities in relation to the work of TDS Ltd.
  4. General
    1. Must be able to identify with the aims and objectives of TDS.
    2. Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
    3. Must demonstrate common sense and good judgement.
    4. Must be able to work unsupervised.
    5. A flexible attitude to work is essential.
    6. Must be able to travel widely across England and Wales as required, including overnight.
    7. Full clean driving licence and own car essential.
  5. Desirable characteristics
    1. Background in the private rented sector.
    2. Experience of the dispute resolution process.
    3. An excellent understanding of the different TDS products.
    4. Interest in housing issues.
    5. Experience of CRM databses.
How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email: josanne.leon@tenancydepositscheme.com

Assistant Director of Business Development

Job title:

Assistant Director of Business Development

Accountable to:

Director of Business Development

Liaison with:

  • Prospective members of TDS schemes
  • Targeted members of our competitors
  • Members of PropertyMark, RICS, NALS, UKALA, RLA, NLA, Law Society & their staff members.
  • TDS staff
  • Other interested bodies
  • General public

Job summary:

This is a key role which offers an extremely varied workload. We are looking for a positive, flexible and hardworking person who puts the customer first and is passionate about growing the TDS membership and supporting the Director of Business Development in delivering TDS' growth strategy: your role is to grow the membership of TDS Insured, TDS for Landlords scheme, TDS Custodial as well as overseeing the day-to-day marketing and events activities.

You will be confident in your delivery of TDS' messaging, know the PRS and the market pressures currently affecting the industry, and use your knowledge of both to establish clear strategies to win new business.

You will work alongside three business development executives, and directly manage a marketing team including a digital marketing executive and graphic designer and you may be asked to deputise for the Director of Business Development where required.

The role will encompass identifying, pursuing and winning potential new members, dealing with new membership applications, overseeing the entry of new members to TDS, transferring responsibility for the new member to the Membership team in Customer Service and ensuring that this process is as seamless as possible.

You will often be the first point of contact for potential new members and you will need to work closely with our customer contact team, marketing colleagues and partners such as ARLA, RICS, NAEA, the RLA and Unipol.

The role will include co-ordinating our marketing activities to deliver TDS' marketing strategy and arranging attendance at industry events, with a keen eye for identifying and measuring return on investment.

An essential part of the role will be attendance at these events and visiting potential clients, so travel (including overnight) within England and Wales will be required.

This is an exciting opportunity to fulfil a newly-created role and be part of a new team specifically focused on business development, with opportunities for professional growth.



No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



PRINCIPAL RESPONSIBILITIES

  1. Business development
    1. To influence and implement the agreed strategy to secure new members into each of the product streams across TDS.
    2. To be proactive in identifying new leads, taking the initiative in making contact and following through to completion.
    3. To build solid working relationships with new clients, built on trust, personability, and a sound understanding of tenancy deposit protection and the wider private rented sector.
    4. To promote the TDS membership offering to agents and landlords and to promptly follow up initial responses of interest, quickly converting these into new membership applications.
    5. Facilitating the smooth entry of the new member into TDS, including co-ordinating any necessary data transfer requests and liaising with the membership team on the processing of the application.
    6. Handing over the new member to the Membership team and ensuring that the new Member is properly inducted into TDS.
    7. Participate where required in meetings where you can contribute ideas as to how TDS can maintain and improve how the TDS Scheme is delivered to our current members and make improvements so that the TDS scheme is more attractive and accessible to other types of members that we have not previously considered.
    8. Attend ARLA Prpertymark and other organisations and industry bodies' events to promote the TDS offering to both new and existing members.
  2. To be accountable to customers and be customer focused in all elements of your work
    1. Ensure in all dealings with TDS members and prospective members that you deliver a quality customer service, follow up queries and complaints promptly and maintain the CRM database as necessary.
  3. Membership subscriptions
    1. Be fully conversant with the current TDS Insured subscription model and understand all of the requirements for the different membership groups we offer.
    2. Be able to deal with, and resolve to the customers' satisfaction, questions over the calculation of a new TDS Insured member's invoice.
  4. General
    1. Keep abreast of changes in matters of practice amongst letting agents, landlords and all matters relating to property relevant to what we do.
    2. Develop research projects as instructed.
    3. Attend and, as necessary, make contributions to, conferences, seminars and training courses organised by external bodies to improve their knowledge and understanding of the work of TDS.
  5. Equal Opportunities
    1. Implement the TDS Equal Opportunities Policy, ensuring that all policies and procedures are in accordance with good equal opportunities practice.

PERSON SPECIFICATION

Essential characteristics

  1. Job Knowledge - Must be able to demonstrate practical knowledge and experience of:
    1. Business development and sales.
    2. Providing excellent customer service.
    3. The private rented sector.
    4. The work of residential lettings agents.
    5. Dealing with professionals in different spheres of activity.
    6. Analysing data, reaching conclusions, making recommendations; and presenting clearly and concisely both orally and in writing.
  2. Communication
    1. Must be able to present information clearly and concisely, both orally and in writing.
    2. Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, TDS potential members and other stakeholders.
  3. Equal Opportunities
    1. Must be able to demonstrate a commitment to equal opportunities in relation to the work of TDS Ltd.
  4. General
    1. Must be commercially astute.
    2. Must be socially adept and comfortable reaching out to new customers.
    3. Must be able to identify with the aims and objectives of TDS.
    4. Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
    5. Must demonstrate common sense and good judgement.
    6. Must be able to work unsupervised.
    7. A flexible attitude to work is essential.
    8. Must be able to travel widely across England and Wales as required, including overnight.
    9. Full clean driving licence and own car essential.
  5. Desirable characteristics
    1. Background in the private rented sector.
    2. At least 3 years' experience in a sales or business development.
    3. A proven track record of developing a sales pipeline with
    4. Experience of marketing and events.
    5. An excellent understanding of the different TDS products.
    6. Interest in housing issues.
    7. Experience of CRM databases.

Required behaviour and attitude

Applicants must be able to demonstrate behaviour types in accordance with The Dispute Service's behaviour and attitude requirements (The 8 C's):

  • really care about our customers;
  • are curious about the work we do;
  • embrace change positively;
  • always co-operate with colleagues;
  • seek to cultivate success within you team;
  • ensure you challenge the status quo;
  • are committed to excellence in all that we do;
  • help create a great place to work.
How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email: josanne.leon@tenancydepositscheme.com

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New training opportunities launched by TDS

Following the success of the TDS academy, TDS has launched a new extended training course.

23rd February 2017