Careers at The Dispute Service Ltd.


  • Head of Managed Finance Services

Head of Managed Finance Services

Accountable to:

Deputy Chief Executive (Resources)

Liaison with:

TDS Executive Team
Company Accountant
Accounting software suppliers
SafeDeposits Glasgow office
TDSNI Belfast Office


We are here to make life easier for our agents and landlords to meet their legal obligations to protect tenancy deposits. For tenants, we give them confidence that their deposit is properly protected. Where tenancies end in dispute we can provide a free and high quality adjudication service to help resolve disputes between agents/landlords and tenants.

Why is this job important?

In our custodial schemes we hold millions of pounds of tenancy deposits and your job is to make sure that all of these deposits are properly accounted for and that the client accounts are reconciled daily. Your team is also responsible for making thousands of repayments of deposits each year, accurately and in accordance with our key government contracts. In addition your team will be responsible for the Treasury function, producing Board reports, management accounts and annual accounts for TDS Northern Ireland and SafeDeposits Scotland.

Job summary

We are looking for a positive, flexible and hardworking person with exceptional people management and finance skills to join our expanding team. This is a key role focussed on the financial aspects of TDS Custodial, TDS Northern Ireland and SafeDeposits Scotland. You will be required to both manage staff and have overall responsibility for the delivery of the financial aspects of these deposit protection schemes, including overseeing the production of management and annual accounts

Good experience of managing staff is essential in order to motivate staff; help them meet their objectives and ensure the team performs as expected. The role will be also be responsible for ensuring KPIs are met and reported in line with deadlines; ensuring tasks are completed on time (such as preparation of monthly reports and accounts) and liaison with our software suppliers.

The key areas of the job are managing a team of 7 staff; ensuring that the services for TDS Custodial; TDS Northern Ireland and SafeDeposits Scotland that are provided by TDS are delivered in a line with KPIs and deadlines are met. The postholder will support the Deputy Chief executive in the delivery of finance and treasury services across the TDS Group. Part of the reason for the post is to tighten our business continuity cover and the job holder will be expected to have the day to day knowledge of the roles in the team to cover in emergency; for holidays and to give excellent training and development to colleagues that the holder understands their role completely.

The job holder will also be expected to cover the group's monthly payroll at least each month (approx. 100 people).

Part-time candidates will be considered (5 to 6 hours a day – 5 days a week).

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.


  1. Managing the team
    1. Setting objectives, dealing with day to day staffing issues; quarterly appraisals.
    2. Ensuring staff are meeting daily, weekly and monthly targets and that tasks are being completed.
    3. Approve holidays and ensure that there is adequate cover for holidays
    4. Hold team meetings.
    5. Understand the roles so that the job holder can cover tasks as required.
  2. Delivering the team's objectives
    1. The team's areas of responsibility are: (tasks marked * the successful candidate should be able to cover in due course):
    2. TDS Custodial, SafeDeposits Scotland and TDS Northern Ireland receipts; payments and accounting:
      1. Ensure daily allocation of deposits received and payments made are completed on time.
      2. Ensure the client bank reconciliation is performed daily and all issues followed up*
      3. Ensure KPIS are maintained*
      4. Ensure monthly reports are produced*
      5. Ensure monthly accounts are produced on time*
      6. Ensure Board report and monthly SLA report is produced on time
      7. Ensure budgets and long term business plans are produced*
      8. Ensure maturity dates of investments and investment of new amounts are dealt with promptly*
  3. Cover for key team roles
    1. The successful candidate will have to quickly grasp the key roles within the team namely the SafeDeposits/ TDS Custodial/TDSNI Accountant. It is expected that the successful candidate will be able to cover the key roles when people are on holiday or if vacancies arise.
  4. Payroll
    1. The successful candidate will process the company Payroll each month (100 staff) using the existing payroll agency and software
  5. IT Project
    1. The successful candidate will be expected to obtain a good working knowledge of the existing SafeDeposits system and play a key role in the migration of SafeDeposits to the new system being used by TDS Custodial and TDS Northern Ireland.
  6. Equal Opportunities
    1. Implement TDS' Equal Opportunities Policy, ensuring that all policies and procedures are carried out in accordance with good equal opportunities practice.


Essential characteristics

The appointed candidate will have:

  • Experience of managing a team
  • Used Sage;
  • Good reconciliation experience;
  • Attention to detail;
  • Extracted information from databases
  • Good communications skills, both verbally and written;
  • Good Excel skills;
  • Good knowledge of basic accounting (accruals; prepayments; reconciliations; basic management accounts and budgets)

Desirable Characteristics

The appointed candidate will ideally have experience of:

  • Working in an SME
  • Hold a degree ACA or at least ACCA qualified

Required behaviour and attitude

Applicants must be able to:

  • demonstrate an excellent affinity for managing staff and managing change;
  • be prepared to get involved in the detail, but able to take a high level financial view as well;
  • handle a range of different tasks simultaneously and prioritise a heavy workload;
  • demonstrate common sense and good judgement;
  • have a flexible attitude to work;
  • work unsupervised;
  • identify with the aims and objectives of TDS:
  • demonstrate behaviour types in accordance with The Dispute Service's behaviour and attitude requirements (The 8 C's):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within you team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.

Our business hours of operation are 8am to 6pm, and you will be expected to work 37.5 hours per week (9am to 5:30pm). At busy times, or where the role requires it, you will be expected to work as the role requires without further remuneration.

In return we will be able to provide a competitive salary and benefit package, a generous holiday entitlement of 25 days and a great place to work from at our new office in Hemel Hempstead.

How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email:

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23rd February 2017

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