Careers at The Dispute Service Ltd.

 

  • Business Analyst and Project Lead
  • Digital Marketing Executive
  • In-house Creative/Graphic Designer
  • Finance Assistant

Business Analyst and Project Lead

Accountable to:

Head of Business Support

Liaison with:

  • TDS customers
  • TDS colleagues
  • TDS suppliers
Job Summary

The Dispute Service Limited (TDS) is looking to recruit a bright and enthusiastic Business Analyst/ Project Lead to work on our “Cloud” based applications. This is an opportunity to join an online digital company, based in Hemel Hempstead, that is a commercially focused not for profit organisation.

To act as business analyst and project lead for Information Systems improvements and projects which arise from business need. All projects must be delivered according to agreed deadlines and budget whilst following an agreed project management methodology.

The role includes gaining full understanding of the business requirements of each project, attending meetings with internal and external customers as appropriate and ensuring project delivery. This includes coordinating the efforts of team members and third-party contractors or consultants as well as other employees and stakeholders and includes responsibility for all project documentation including technical specifications. The post holder must demonstrate a comprehensive understanding of the technical environment in which TDS is operating.

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



PRINCIPAL RESPONSIBILITIES

  • Work with the Head of Business Support and Head of Technology Services to deliver business improvements and projects.
  • Investigative work to determine business opportunities, identifying improvements in information systems and data management. You will use business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
  • Demonstrate full understanding of the business goals for the agreed projects and ensure delivery is aligned to the TDS IT Strategy, business plans and in accordance with best practice.
  • Use a creative and innovative approach to problem solving whilst maximising the use of available systems and resources. Think laterally in order to optimise the future proofing of the solutions implemented. Take responsibility for system design, implementation, test and technical sign-off.
  • Ensure all technical project documentation is completed as required before sign-off and is stored and managed appropriately.
  • Define project scope, goals and deliverables that support business goals whilst working in full collaboration with staff and all stakeholders.
  • Plan, schedule and track project timelines, milestones and delivery using appropriate tools, ensuring that projects are controlled and managed effectively.
  • Estimate the resources needed to achieve project goals.
  • Direct and manage project development from beginning to end, including identifying and managing project dependencies and critical path.
  • Develop and deliver progress reports, proposals, requirements documentation, presentations, training, and facilitate workshops.
  • To be professional and conduct yourself with integrity at all times.
  • To prepare, or assist in the preparation, of change request documents in line with TDS’ ISO27000 procedures.

PERSON SPECIFICATION

Essential characteristics

1. Candidates should be able to demonstrate directly relevant experience such as below:

  • Solid experience as a Business Analyst and delivering projects (at least 2 years' experience)
  • Strong background in customer experience/ customer journeys, etc. is required
  • Strong intellectual curiosity and a passion for solving interesting problems
  • Excellent written and oral communication skills
  • Good interpersonal skills and proven ability to work successfully in a team
  • Analytical mind with proven data collection and analysis skills
  • High levels of rigour and excellent attention to detail
  • Ability to translate objectives and outcomes into manageable steps/actions
  • Ability to prioritise tasks and/or conflicting demands effectively and execute them in a high-pressure environment in which working on one’s own initiative is essential
  • Ability to draft reports and compose effective business correspondence
  • Knowledge of planning and/or project management processes, principles, and techniques
  • Technical competence in Microsoft Word, PowerPoint, Excel and Outlook
  • Professional demeanour and discretion
  • Willing to be flexible, travel and work out of office hours where necessary
  • Ability to promote an equitable, respectful and positive work environment

The following experience is desirable:

  • A qualification or industry-standard accreditation in a structured project management methodology or technique.
  • A qualification or industry-standard accreditation in Business Analysis.
  • Understanding and experience of system development life cycles (Waterfall, Agile etc.)
  • Understanding of, and preferably experience of an ecommerce environment which is process driven but has a large back-office environment
  • Experience with case management/helpdesk software
  • Some experience of SQL and/or PHP would be an advantage

Education:

  • Educated to minimum Bachelor’s degree or equivalent with strong proven academic performance;

2. Equal Opportunities

a) Must be able to demonstrate a commitment to equal opportunities in relation to the work of The Dispute Service Ltd.

3. Required behaviour and attitude

Applicants must be able to:

  • Show exceptional attention to detail and be organised enough to juggle projects, meet deadlines and work under your own initiative;
  • Demonstrate common sense and good judgement;
  • Have a flexible attitude to work;
  • Work unsupervised;
  • Identify with the aims and objectives of The Dispute Service;
  • Demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within your team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.
How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email: josanne.leon@tenancydepositscheme.com

Digital Marketing Executive

Salary:

£28,000 per annum

Hours of work:

37.5 hours per week

Accountable to:

Assistant Director of Business Development

Liaison with:

  • TDS customers
  • TDS colleagues
  • TDS suppliers
Job Summary

We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptional organisational skills and creative flair to join our expanding team.

We have an exciting new opportunity for a confident, creative Digital Marketing Executive to work within our marketing team.

Your role is to oversee and implement the online marketing strategy for TDS. It is vital that you keep up-to-date with current trends and innovations in order that you bring fresh, forward-looking ideas to our brand and marketing reach through:

 

  • Conceiving, planning and executing digital marketing campaigns;
  • Writing and content for TDS’ websites and printed media;
  • Optimising content for TDS’s websites;
  • Engaging with the public through social media to ensure visitor flow to our websites;
  • Analysing and reporting on visitor data;
  • Tracking and analysing website traffic flow and providing regular internal reports;
  • Devising new ways to market our products;
  • Maintaining TDS’ website content;
  • Continually working on the search engine optimisation of TDS’ websites;
  • Exploring new ways of engaging with our customers, such as webinars, video and audio content;
  • Overseeing TDS’ pay per click (PPC) ad management;
  • Creating email marketing campaigns;
  • Identifying new trends in digital marketing, evaluate new technologies and ensure TDS is at the forefront of industry developments.

 

Given that you will a key part of our creative team, you must be comfortable taking the initiative with content and innovation, being pro-active in your approach to the development of our messages.

As a small company, you may be asked to carry out ad hoc marketing activities to support the rest of the team. You may be invited to attend industry events. In addition to the core responsibilities you will also be required to maintain and develop internal communications.

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



PRINCIPAL RESPONSIBILITIES

Own The Dispute Service’s marketing voice across all digital and offline channels

  1. Manage marketing campaigns from conception to delivery;
  2. Continuously measure reach and evaluate the success of campaigns;
  3. Be pro-active in your approach to our online presence, keeping a constant eye on new tactics, tools and channels;
  4. Be outward-looking and suggest innovative ways to deliver our messages to maximise reach and positive engagement with our customers;
  5. Continuously deliver outstanding content;
  6. Keep up-to-date with trends and innovations in technology;
  7. Continuously analyse both our own and our competitors’ online activity and take the initiative on producing reports and recommendations;
  8. Take the lead on our marketing strategy;
  9. Plan and deliver content and advertising to external suppliers;
  10. Carry out other related tasks required across the department, as instructed, including providing feedback, comments and participating in relevant meetings as and when required.

PERSON SPECIFICATION

Essential characteristics

1. Qualifications and experience:

  • Essential:
    • Educated to degree level in a relevant subject;
    • At least 3 years’ experience in a digital communications and marketing role;
    • Knowledge of existing and emerging social media platforms;
    • Knowledge of email campaign, analytics and online advertising solutions;
    • Excellent IT skills including HTML.
  • Desirable:
    • Basic knowledge of digital photography;
    • Knowledge of digital design and video production.

2. Job Knowledge:

Must be able to:

  • Demonstrate excellent writing and editing skills;
  • Demonstrate a sound knowledge of HTML;
  • Have great organisation skills and manage the marketing calendar to meet deadlines;
  • Demonstrate a strong working knowledge of SEO;
  • Have a keen eye for detail;
  • Demonstrate presentation skills;
  • Have individual flair and deliver great ideas;
  • Think creatively to produce new ideas and campaigns;
  • Keep up-to-date with emerging technologies;
  • Proof read to produce accurate and high-quality work.

3. Communication:

Must be able to:

  • Work well with all colleagues to discuss the business objectives and requirements of the project;
  • Estimate the time required to complete the work;
  • Work as part of a team with our web developers, colleagues and suppliers;
  • Have good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders.

4. Equal Opportunities:

  • Must be able to demonstrate a commitment to equal opportunities in relation to the work of The Dispute Service Ltd.

5. Required behaviour and attitude:

Applicants must be able to:

  • Show exceptional attention to detail and be organised enough to juggle projects, meet deadlines and work under your own initiative;
  • Demonstrate common sense and good judgement;
  • Have a flexible attitude to work;
  • Work unsupervised;
  • Identify with the aims and objectives of The Dispute Service;
  • Demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within your team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.
Hours of the role

37.5 hours per week.

In return we will be able to provide a competitive salary, a generous holiday entitlement of 25 days and a great place to work from our office in Hemel Hempstead.

How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email: josanne.leon@tenancydepositscheme.com

In-house Creative/Graphic Designer

Salary:

£26,000 to £28,000 per annum

Hours of work:

37.5 hours per week

Accountable to:

Assistant Director of Business Development

Liaison with:

  • TDS customers
  • TDS colleagues
  • TDS suppliers
Job Summary

We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptional organisational skills and creative flair to join our expanding team.

We have an exciting new opportunity for a confident, creative Graphic Designer to work within our marketing team.

Your role is to design across a variety of media. It is vital that you keep up-to-date with current trends and design innovations in order that you bring fresh, forward-looking ideas to our brand and corporate identity through:

 

  • Visuals for website and other online content
  • Instructional videos/GIF content
  • Advertising
  • Exhibitions and displays
  • Corporate communications such as newsletters, both printed and online
  • Internal communications

 

Given that you will a key part of our creative team, you must be comfortable taking the initiative with design and innovation, being pro-active in your approach to the development of our brand.

As a small company, you may be asked to carry out ad hoc marketing activities to support the rest of the team. You may be invited to attend industry events to take photographs for use in your creative work.

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



PRINCIPAL RESPONSIBILITIES

Own The Dispute Service’s visual voice across all marketing channels

  1. Take graphic design products from creation to print across a variety of media
  2. Maintain the creative strategy and the effective development of visual brand identity
  3. Continuously deliver outstanding graphic design outcomes with novel ideas for imagery, layout and artwork
  4. Innovate and come up with ideas on how to optimise the marketing impact of the company
  5. Keep up-to-date with trends and innovations in technology
  6. Carry out other related tasks required across the department, as instructed, including providing feedback, comments and participating in relevant meetings as and when required

PERSON SPECIFICATION

Essential characteristics

1. Qualifications and experience:

  • Essential:
    • At least 3 years’ experience in a professional creative role
    • Experience of direct marketing principles and design application
    • Educated to degree level in a relevant subject
    • Excellent knowledge of Adobe Creative Suite
    • A portfolio demonstrating the above
  • Desirable:
    • Knowledge of digital marketing, including SEO
    • Basic knowledge of digital photography

2. Job Knowledge:

Must be able to:

  • Demonstrate practical knowledge and experience of design work across a variety of media;
  • Have individual flair and deliver great ideas;
  • Develop design briefs;
  • Think creatively to produce new ideas and concepts and develop interactive design;
  • Use innovation to redefine a design brief within the constraints of cost and time;
  • Present finalised ideas and concepts to colleagues;
  • Work with a range of media and keep up-to-date with emerging technologies;
  • Proof read to produce accurate and high-quality work;
  • Demonstrate illustrative skills with rough sketches and work on layouts ready for print;
  • Keep a constant eye on the market to see competitor activity.

3. Communication:

Must be able to:

  • Work well with all colleagues to discuss the business objectives and requirements of the project;
  • Estimate the time required to complete the work;
  • Work as part of a team with our web developers, colleagues and suppliers;
  • Have good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders.

4. Equal Opportunities:

  • Must be able to demonstrate a commitment to equal opportunities in relation to the work of The Dispute Service Ltd.

5. Required behaviour and attitude:

Applicants must be able to:

  • Show exceptional attention to detail and be organised enough to juggle projects, meet deadlines and work under your own initiative;
  • Demonstrate common sense and good judgement;
  • Have a flexible attitude to work;
  • Work unsupervised;
  • Identify with the aims and objectives of The Dispute Service;
  • Demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within your team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.
Hours of the role

37.5 hours per week.

In return we will be able to provide a competitive salary, a generous holiday entitlement of 25 days and a great place to work from our office in Hemel Hempstead.

How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email: josanne.leon@tenancydepositscheme.com

Finance Assistant

Salary:

£17,160 per annum

Hours of work:

30 hours per week

Accountable to:

Company Accountant

Job Summary

This is a varied role and requires a positive, flexible and hardworking person who has good attention to detail. The role is based at our offices in Hemel Hempstead.

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.



PRINCIPAL RESPONSIBILITIES

Own The Dispute Service’s marketing voice across all digital and offline channels

  1. Managing the bank details inbox and entering payments onto the database where the appropriate details have been received.
  2. Chasing payees who have not supplied their bank payment details
  3. Raising and recording payments to be claimed from TDS’s insurers
  4. Recording receipt of monies claimed from TDS’s insurers
  5. Reconciliation of the insurance debtor account
  6. Scanning paid purchase ledger invoices
  7. Cover for various different tasks/roles within the finance team such as:

  8. Bank reconciliations
    Purchase ledger
    Dispute payments

PERSON SPECIFICATION

Essential characteristics

1. 1. Job Knowledge:

Must be able to demonstrate practical knowledge and experience of:

  • Accounting packages preferably Sage
  • Microsoft Excel, Outlook and Word
  • Working in an accounts environment

2. 2. Communication:

  • Must be able to present basic information clearly and concisely, both orally and in writing.
  • Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues.

3. Qualification:

  • AAT level 3 or above and/or qualified by experience

4. Equal Opportunities:

  • Must be able to demonstrate a commitment to equal opportunities in relation to the work of The Dispute Service Ltd.

5. General:

  • Must be able to identify with the aims and objectives of TDS Ltd.
  • Must be able to handle a range of different tasks simultaneously and prioritise workload.
  • Must demonstrate common sense and good judgement.
  • Must be able to work unsupervised at times.
  • A flexible attitude to work is essential.
  • Must be willing to learn how to use Sage 200 proficiently if not already able to use.
  • Must be willing to able to use Microsoft excel to a minimum of intermediate level.
  • Demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
    • really care about our customers;
    • are curious about the work we do;
    • embrace change positively;
    • always co-operate with colleagues;
    • seek to cultivate success within your team;
    • ensure you challenge the status quo;
    • are committed to excellence in all that we do;
    • help create a great place to work.
How to apply

If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to:

  • Josanne Leon, Head of Human Resources
  • Email: josanne.leon@tenancydepositscheme.com

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#NewsStory: TDS publishes September Adjudication Digest

Tenancy Deposit Scheme (TDS) publishes the latest monthly Adjudication Digest report.

12th September 2018