The Dispute Process with TDS. Short, Sweet and to the Point

An overwhelming number of tenants in dispute with their landlords over the return of deposits found it easy to submit evidence for adjudication by the Tenancy Deposit Scheme. All the tenants questioned by the Scheme had been involved in a dispute with their landlords during the first three months of the year.

85% of the tenants questioned said that providing evidence for Alternative Dispute Resolution ranged from satisfactory to very easy.

Landlords were also impressed. Nearly 80% of those surveyed were also satisfied with the evidence submission process. Unsurprisingly, with their greater experience of handling deposit disputes, nine out of ten letting agents were pleased with the methods for providing evidence to TDS for adjudication.

This level of satisfaction applied to the end of the adjudication process. More than four out of five tenants and letting agents were impressed by the clarity and reporting style of the adjudication reports. Three quarters of all landlords agreed.

Said Mike Morgan, Head of Adjudication for the Tenancy Deposit Scheme, “These results are a pleasing vindication of the work we have put into simplifying the evidence process and in making our reports to disputing parties clear, concise and as free of jargon and legalese as possible. In other words, short, sweet and to the point.”

6th June 2011

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Organisations supporting education of tenants and landlords are being offered funding from the TDS Charitable Foundation.

The Foundation, which launched in 2014, has already funded a range of projects across the country including funding for the NUS to train renting students across the country, open door information events for landlords in Bradford, an information campaign by a community radio station in Wolverhampton, and literature on a new landlord licensing scheme in Brent .

28th May 2015

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